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Antes de ontemPerformance Measurement & Metrics

Generating bespoke value and impact evidence to inform a thought leadership approach to service engagement at The University of Sunderland

Performance Measurement and Metrics, Volume 19, Issue 1, Page 53-65, February 2018.
Purpose The purpose of this paper is to share how the maturing value and impact model at The University of Sunderland is enabling the author to generate evidence and articulate the insights. The author draws from that evidence to inform and underpin the strategic service planning, resourcing and reporting. Design/methodology/approach The author will demonstrate how impactful articulation of these insights through data visualisation is enabling the author to employ thought leadership in the relationship management with stakeholders by increasing their understanding of the benefit of engagement with the service offers and demonstrating value for money and the value and impact of the role in achieving institutional objectives. The paper will give an overview of the key techniques of the model and will then demonstrate its practical applications using the following examples: how the model is underpinning the approaches to thought leadership in relationship management by enabling the author to effectively generate and articulate evidence to inform strategic faculty action plans; how the model has enabled the authors to develop a new graphical approach to annual reporting. By combining the variety of data sets generated by the model, the author is able to articulate the outputs and impacts of cross-service holistic service offers and clearly demonstrate how institutional strategic objectives are fulfilled. Findings The author will discuss the key findings including: the importance of embedding the model at the heart of the service culture – both in terms of involving staff in data generation and of developing an evidence-based culture of service planning; the benefit of meaningful data, analysis and insights in helping to inform and underpin strategic conversations and relationship management; the transferability of the model across service settings; the agility of a snapshot approach in enabling the authors to evidence and inform current strategic service priorities; the impact of a “rounded narrative” technique in articulating powerful human insights which demonstrate engagement, impact and value; and the importance of creative data-visualisation techniques in communicating the insights for maximum impact with the customers and stakeholders. Research limitations/implications This case study demonstrates the approach taken to fulfil a specific strategic need at one UK HE institution. Therefore, the readers are encouraged to consider the approach within that context. Originality/value This paper shares how a strategic approach to capturing and communicating value and impact evidence can contribute to thought leadership in articulating library impact.
  • 18 de Janeiro de 2018, 09:59

The Curtin Materials Availability Survey 2017

Performance Measurement and Metrics, Volume 19, Issue 1, Page 12-17, February 2018.
Purpose The purpose of this paper is to extend the principles of earlier print-based availability surveys to the context of today’s electronic library, and explores the question of an appropriate methodology. The ability of clients to find what they want remains a central question, as does the library’s ability to identify and address the reasons that clients fail to find what they are looking for. Design/methodology/approach Catalogue users at Curtin University Library were invited to complete an online survey indicating whether they had found the electronic item they were looking for, and if not to nominate the reason why. Responses were then verified and analysed by library staff. Findings The survey attracted a low number of usable responses, though the proportion of respondents who stated they were able to find what they were looking for was consistent with the findings of earlier studies. It was possible to identify a small number of cases where the library did not hold the item required, though most failures were either due to technical reasons or could not be fully investigated because not enough information was provided by the respondent. Research limitations/implications The survey conducted was inconclusive, partly because the delivery method used was quite cumbersome, and also because it focussed on known item searches rather than topic searches. The paper includes suggestions on how the survey could be broadened and technically improved. Originality/value The paper shows the value and limitations of conducting a materials availability survey in the electronic library, and makes suggestions on how the effectiveness of such a survey can be maximised.
  • 18 de Janeiro de 2018, 09:59

COUNTER: Release 5 of the Code of Practice

Performance Measurement and Metrics, Volume 18, Issue 3, Page 180-186, November 2017.
Purpose Librarians need to measure returns on the investments that they make, and for digital content, the COUNTER Code of Practice for usage statistics is an important metric. The paper aims to discuss these issues. Design/methodology/approach This paper is a viewpoint. Findings Release 5 of the Code of Practice has been developed to make it easier for publishers to be compliant. It can be adapted and extended as digital publishing changes over the years. Originality/value Release 5 consists of four master reports, a reduced number of metrics and additional attributes. These will enable librarians to roll up or drill down through reports with ease, eliminating the need for the kinds of special-purpose reports required previously.
  • 27 de Novembro de 2017, 01:22

The psychometric properties of an information-ethics questionnaire

Performance Measurement and Metrics, Volume 18, Issue 3, Page 166-179, November 2017.
Purpose The purpose of this paper is to provide an overview of the development and validation of a self-report structured questionnaire based on the theory of planned behaviour (TPB). The questionnaire was used to investigate university undergraduate students’ cognition, behavioural intent, and behaviour concerning the ethical use of information and communication technologies (ICTs). Design/methodology/approach A quantitative correlational cross-sectional approach to data collection was used by administering a self-report questionnaire to a sample of 327 undergraduate students. To establish the construct validity of the questionnaire, internal consistency reliability and factorial analyses were performed. Findings Significant but different correlations between the constructs were under study. The behavioural intention had the greatest and most significant correlation with behaviour pertaining to information ethics. Overall, the scales, which constitute the instrument, showed acceptable indices of measurement validity. Practical implications The research implications of this paper shed light on the applicability of the TPB to the specific context in which this study was conducted. The results imply that the TPB framework can be extended and employed to understand better the influence of comprehending information-ethics concepts on the intentions and practices related to the ethical use of ICTs. Originality/value The paper has methodological value for researchers who seek to develop empirical instruments for measuring the factors that bear upon the attitudes and the behaviours related to information ethics. Furthermore, the paper has pedagogical value for students, teachers, and developers of information-ethics educational programmes at the tertiary level.
  • 27 de Novembro de 2017, 01:22
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