Noticias em eLiteracias

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✇ OCLC Systems & Services

Information organizations and the Lean approach to service delivery

Por H Frank Cervone — 28 de Outubro de 2015, 02:29
OCLC Systems &Services: International digital library perspectives, Volume 31, Issue 4, Page 158-162, November 2015.
Purpose – The purpose of this paper is to introduce the Lean services methodology as a mechanism for improving products and services in libraries and information organizations. Through a high-level exploration of the philosophy, goals and principles of the methodology, the reader will gain an understanding of the methodology and its usefulness to information organizations. Design/methodology/approach – This paper is a general overview of the philosophy, goals and principles of the Lean services methodology. As such, it serves as a brief introduction to the topic. Findings – The Lean services methodology is an important tool for libraries and information organizations as they attempt to improve customer satisfaction and service. Having been adapted from the principles used in manufacturing to improve processes and customer satisfaction, Lean services is an appropriate tool to enable organizational improvement through individual empowerment. Originality/value – While the Lean services methodology has been widely adopted in other service-based industries, there is scant literature about the role of Lean services in libraries and information organizations.
✇ OCLC Systems & Services

Image retrieval with SINCERITY

Por Elaine Ménard — 28 de Outubro de 2015, 02:29
OCLC Systems &Services: International digital library perspectives, Volume 31, Issue 4, Page 204-218, November 2015.
Purpose – The purpose of this paper is to develop a search engine dedicated to image retrieval in a bilingual (French and English) context. This paper presents the first phase of user testing that was carried out to validate and refine SINCERITY, the new search device. Design/methodology/approach – This first phase of the search engine testing involved a small group of image searchers (10 French-speaking and 10 English-speaking participants) who were asked to retrieve a sample of images (30) using the new tool. A questionnaire was also developed to compile the comments of the users. Findings – The results of this first phase of testing revealed that even though image indexing was sometimes problematic, the participants did not encounter major difficulties retrieving images with SINCERITY. Comments and suggestions received will be taken into consideration to improve the performance and aesthetics of the search engine. Originality/value – Once fully operational, SINCERITY will allow users to search images in an attractive and user-friendly manner. Eventually, other types of images (documentary and artistic) will be added to the image database linked to the image search engine, as well as other languages.
✇ OCLC Systems & Services

Internal customer service assessment of cataloging, acquisitions, and library systems

Por Rebecca Mugridge — 28 de Outubro de 2015, 02:30
OCLC Systems &Services: International digital library perspectives, Volume 31, Issue 4, Page 219-248, November 2015.
Purpose – The purpose of this paper is to demonstrate that an internal customer service survey approach to assessment delivers many benefits to technical services and library systems units. Findings from such a survey provide the evidence needed to implement process improvements, conduct strategic planning and more. The survey used in this case study can be adapted by other libraries or library units to conduct assessment, gauge customer satisfaction and identify areas for process improvements. Design/methodology/approach – The Technical Services and Library Systems Division of the University at Albany Libraries conducted an internal customer service survey to gauge customer satisfaction with its services. Findings – Survey results demonstrated that customer surveys are a valuable assessment tool and can be used as an evidence-based approach to library management. Technical services and library systems units should use this tool to identify whether customers are satisfied with the services provided, whether the services are still needed, whether additional services are needed and more. Practical implications – This paper provides an approach to conducting a customer service survey, an analysis of potential benefits and a survey instrument that others could adapt to use in their own libraries. The survey instrument can be used not only for assessment of technical services and library systems, but by other functional units in all types of libraries. Originality/value – This paper and approach is original research; there are no other papers on this topic in the library and information science literature.
✇ OCLC Systems & Services

The role of institutional repositories in developing the communication of scholarly research

Por Rebecca Mary Marsh — 28 de Outubro de 2015, 02:30
OCLC Systems &Services: International digital library perspectives, Volume 31, Issue 4, Page 163-195, November 2015.
Purpose – This paper aims to uncover the central purposes of institutional repositories, how developments are being affected by policies and researcher behaviour and also what services and approaches are appropriate in supporting repositories from those partners involved in scholarly communication with a particular focus on services that support the publication of research. Design/methodology/approach – The research reviews the literature and current practices within higher education with regard to the core purposes of institutional repositories, the possible causes of low population of repositories in some institutions and subject disciplines, how this is being addressed and likely future developments. A qualitative survey using semi-structured interviews explores current best practices and tests the specific research questions that emerged from the literature review. Findings – The rate at which institutional repositories have grown in number has been very fast in recent years, but the population of repositories with research has been relatively slow. The research identified a number of reasons as to why the population of repositories was likely to accelerate in the future and have a more significant impact on scholarly communication. The main catalysts are: strengthening of national and funder policies that serve to both mandate open access (green or gold) and raise awareness of open access amongst faculty; the alignment of repositories with current research information systems within universities; and the development of metadata and open archives initiative harvesting that will improve discoverability and usage data. Research limitations/implications – As many of the issues around the development of repositories centre on the attitudes of faculty, it would also provide an interesting extension to the research to understand their views of the role of institutional repositories, too. Practical implications – The study presents a number of possible new ways of working by both information professionals and publishers to improve scholarly communication through the inclusion of research within institutional repositories and how perceived barriers could be overcome. Social implications – The study provides guidance on how the communication of scholarly research could be improved and reach a wider audience. This, in turn, will benefit researchers, corporate organisations and the public at large. Originality/value – The paper provides a review of current best practices in managing institutional repositories and identifies new ways of addressing some of the perceived barriers to populating repositories and the benefits for each stakeholder in the scholarly communication process.
✇ OCLC Systems & Services

Paths of the mind

Por Robert Fox — 28 de Outubro de 2015, 02:30
OCLC Systems &Services: International digital library perspectives, Volume 31, Issue 4, Page 154-157, November 2015.
Purpose – This column aims to take a brief look at wayfinding in the digital age, and explores several opportunities that are on the horizon for libraries that could enhance the user experience for their patrons. Design/methodology/approach – This column provides a survey of the current views of wayfinding in the digital age. Findings – There is new technology being developed that increasingly blurs the lines between the digital and the physical. Originality/value – Devices such as the HoloLens and iBeacon, while nascent, will quickly become a standard for new approaches that people can use to interact with their environments integrating digital information. This affords libraries a unique opportunity over the course of the next 5-10 years to take advantage of this technology to assist patrons with their information needs.
✇ OCLC Systems & Services

Partnerships: the engaged university and library publishing

Por Laura Cruz — 28 de Outubro de 2015, 02:30
OCLC Systems &Services: International digital library perspectives, Volume 31, Issue 4, Page 196-203, November 2015.
Purpose – The purpose of this paper is to delineate a model of library publishing, the library as publishing partner, that reflects the diversity of institutions in higher education. Design/methodology/approach – The model is based on a particular case, but also on the integration of literature on institutional theory, emerging scholarships and library science. Findings – The paper argues that increasing diversity in higher education requires us to think creatively and strategically about different models for library publishing. The library as publishing partner model is presented as an alternative to a one-size-fits-all model based on the experience of research institutions. Research limitations/implications – The library as publishing partner model is intended to spark further research and conversations about models for other institutional types. Practical implications – The library as publishing partner model has potential applications at other public comprehensive institutions (or those with similar missions). Social implications – The library as publishing partner model is intended to combat the tendency in higher education toward academic drift and to contribute to an increasingly diverse landscape in higher education. Originality/value – This paper presents an original model, the library as publishing partner, but also argues for an original perspective, in which academic libraries at different types of institutions can be constructively differentiated from each other.
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