Noticias em eLiteracias

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✇ Information Systems Journal

Issue Information

2 de Agosto de 2022, 15:58
Information Systems Journal, Volume 32, Issue 5, September 2022.
✇ Information Systems Journal

The emergence of digital ecosystem governance: An investigation of responses to disrupted resource control in the Swedish public transport sector

Por Hosea A. Ofe, Johan Sandberg — 2 de Agosto de 2022, 07:54

Abstract

Digital ecosystem governance entails the management of complex, dynamic power relationships. As entrant platform providers seek to cultivate an ecosystem, they must carefully navigate these power relationships when dealing with governance tensions. Providers generally seek to leverage the ecosystem's generative potential by facilitating a variety of interactions and distributing design rights. Simultaneously, they need to ensure stability and order by imposing rules that resolve contentious matters and restrict ecosystem participants' degrees of freedom. This study explores how and why providers can induce ecosystem actors to engage in collaborative negotiation regarding such governance tensions through a case study of the introduction of an open data platform in the Swedish public transport sector. Our analysis offers three main contributions. First, it provides an empirical demonstration that entrepreneurial threats, as well as opportunities, can trigger platform launches and drive collaborative negotiation of digital ecosystem governance. Second, it extends conceptualizations of boundary resources beyond the current focus on transactional elements by demonstrating the role of interactive boundary resources in the negotiation of governance grounded in both social and systemic power relationships. Third, it shows how positive reinforcement can complement punitive measures to increase acceptance of design rules.

✇ Information Systems Journal

Competitive strategies for ensuring Fintech platform performance: Evidence from multiple case studies

Por Evelyn Ng, Shan L. Pan — 30 de Julho de 2022, 05:53

Abstract

The emergence of Fintech platforms has revolutionized the way financial services are provided. And yet, in spite of their growing prominence in the global financial sector, there remains a lack of understanding of the competitive strategies that are appropriate for these platform-based businesses, and the implications of those strategies for their performance. Examining four case studies of some of the most successful Fintech platforms in China from the theoretical perspective of the core logics of strategy, we develop a theoretical framework that suggests that the nature of the competitive strategies deployed by a Fintech platform should be contingent on (1) the extent to which their services can be differentiated, as well as (2) the tangibility and physical presence of the platform’s service offerings. More specifically, our framework presents four different combinations of competitive strategies that Fintech platforms can adopt contingent on the nature of their services along these two dimensions. In addition, beyond the two dimensions, our framework suggests that all Fintech platforms should be underpinned by a common strategic core consisting of strategies that align the platform with social pressures. These pressures include those exerted by the government, the market, and society in general. With its findings, it is hoped that our study will provide specific guidance for Fintech practitioners on the appropriate competitive strategies to adopt in order to set their platforms on the path of commercial success.

✇ Information Systems Journal

Special issue on responsible IS research for a better world

Por Robert M. Davison, Ann Majchrzak, Andrew Hardin, Mayasandra‐Nagaraja Ravishankar — 24 de Julho de 2022, 23:12
Information Systems Journal, EarlyView.
✇ Information Systems Journal

Embracing brain and behaviour: Designing programs of complementary neurophysiological and behavioural studies

Por C. Brock Kirwan, Anthony Vance, Jeffrey L. Jenkins, Bonnie Brinton Anderson — 23 de Julho de 2022, 01:44

Abstract

NeuroIS—the methods and knowledge of neuroscience applied to the information systems (IS) domain—has become an established research field within the IS discipline. A key advantage of NeuroIS is its ability to provide insights into human cognition beyond those obtained using behavioural techniques alone. Nevertheless, in neuroscience, there is renewed interest in examining behaviour together with neurophysiological methods to better inform our understanding of neural processes. In this research opinion article, we argue that in the field of NeuroIS, there is an opportunity for hybrid programs of study that combine neurophysiological and behavioural methods in a complementary manner. We outline four strategies for designing complementary neurophysiological and behavioural experiments in a research program: (1) observe the relationship between neural processes and behavioural change; (2) combine neurophysiological and behavioural methods to enhance internal, external, and ecological validity; (3) extend, rather than replicate, experiments based on theory; and (4) use neurophysiological and behavioural experiments together to evaluate IT artefact design. By applying these strategies, researchers can more effectively design programs using complementary neurophysiological and behavioural methods, which, in turn, can help to provide richer insights into the phenomena under study as well as accelerate the advancement of IS knowledge.

✇ Information Systems Journal

Moving away from trading on the margins: Economic empowerment of informal businesses through FinTech

Por P. K. Senyo, Daniel Gozman, Stan Karanasios, Nicholas Dacre, Melissa Baba — 18 de Julho de 2022, 09:28

Abstract

While there have been increasing studies on the impact of financial technology (FinTech), limited research has explored how FinTech supports economic empowerment for informal businesses. Drawing on institutional logics and a case study of mobile money—a FinTech innovation—this study develops a model of mobile money-driven economic empowerment. We argue that this model is important to explain how those at the bottom of the economic pyramid, who are often neglected, use FinTech innovations to create and run informal businesses. Our findings and model explain the dynamics between logics, actors, and mobile money at three levels: regulatory, payments infrastructure, and informal economy. We identify three corresponding effects as outcomes of economic empowerment for informal businesses: greater access to start-up capital, new employment opportunities, and improved financial management. By illustrating these effects, our study contributes to a better understanding of how FinTech innovations offer a possible pathway to economic empowerment for informal businesses.

✇ Information Systems Journal

Narrowing the age‐based digital divide: Developing digital capability through social activities

Por Yang Zhao, Tao Zhang, Rohit K. Dasgupta, Renpin Xia — 14 de Julho de 2022, 13:03

Abstract

Healthcare information technologies (HIT) have shown great potential for improving the effectiveness and quality of healthcare services. However, the inequal ability of older adults to use HIT may limit their exploitation of these benefits. To narrow the age-based “digital divide”, this research further develops the concept of digital capability and emphasises the link between older adults and their social context. Based on a qualitative inductive study of 33 participants, who included Chinese patients and their family members, we generate a novel theoretical model for understanding the process by which social activities may shape older adults' digital capabilities. Based on the model, we suggest two strategies that might encourage older adults to engage with HIT. This research contributes to the information systems (IS) literature by strengthening digital capability as a conceptual lens to investigate individuals' engagement with information communication technologies (ICTs). It also extends research on the social context for ICT use by revealing how social processes at multiple levels influence digital capability development. Finally, this study offers practical implications for governments and private sectors to encourage and promote ICT use by older adults.

✇ Information Systems Journal

Decolonising critical information systems research: A subaltern approach

Por Silvia Masiero — 8 de Julho de 2022, 11:57

Abstract

Theories used in the Information Systems (IS) field come in large majority from authors based in Western countries, a bias that holds for critical theories as well. Such a bias is made more problematic by the mandate of critical theory, which is meant exactly to illuminate the oppressive conditions of the status quo. Against this backdrop, this paper explores the subalternity theory approach – developed by the Subaltern Studies collective from the early 1980s – as an indigenous theory that, proposing a socially and geographically connotated narration of ‘history from below’, can play a major role in the effort to decolonise critical IS research. By positioning subaltern theory in the IS field, the paper offers an alternative to the Western hegemony of critical theories, exploring the potential of such an alternative to voice systematically silenced and marginalised perspectives.

✇ Information Systems Journal

Provider experience and order selection in the sharing economy

Por Zhijie Lin, Ying Zhang — 5 de Julho de 2022, 06:48

Abstract

The sharing economy, enabled by digital platforms, which connect providers and consumers for peer-to-peer exchanges, experienced rapid growth in recent years. Although researchers attempted to explore the societal or business impact of the sharing economy market, little is known about how individual providers operate their businesses, given that providers are capacity-constrained, self-scheduled and unprofessional. In this study, we are interested in the relationship between experience and providers' order selection behaviours. Leveraging a rich and proprietary dataset from a large sharing economy platform—which facilitates the exchanges of home-cooked meals in China—and employing multiple identification strategies and estimation methods, we find that the number of orders declined by a provider first increases with their experience, but later decreases. However, their sales revenue keeps increasing with experience. Our investigation further reveals that this happens because providers adjust their order selection strategies at different experience levels to achieve higher revenue in the sharing economy. Our study is among the pioneering studies to empirically understand providers' market behaviours in the sharing economy and offers important practical implications.

✇ Information Systems Journal

Special issues

Por Robert M. Davison — 2 de Julho de 2022, 07:59
Information Systems Journal, EarlyView.
✇ Information Systems Journal

Effects of introducing an online community in a crowdsourcing contest platform

Por Jonathan (Hua) Ye, Matthew Jensen — 17 de Junho de 2022, 13:20

Abstract

Crowdsourcing platform owners and operators constantly search for ways to improve contestant performance. One novel proposal for improving performance is the introduction of an online community to the crowdsourcing contest platform. However, research regarding the potential benefits of an online community on such platforms is unclear. Furthermore, prior research often assumes the single dimensionality of prior experience, whose impacts on crowdsourcing performance are also inconclusive. Building on knowledge collaboration and cognitive diversity research, we model the direct effects of introducing an online community on contestant performance and the moderating effects of the amount of experience and experience diversity. Leveraging a natural quasi-experiment in a large crowdsourcing contest platform, we collected 24 months of contestant data to test our hypotheses. Our propensity score matching and difference in differences analysis demonstrated that contestants' performance (winning contests and crowdsourcing income) increases significantly with the presence of an online community. Additionally, the positive effect of an online community on performance is more pronounced for contestants with less experience and those with more diverse experience. Our findings provide insights into the causality of incorporating an online community and inform community investment decisions for crowdsourcing contest platforms.

✇ Information Systems Journal

Issue Information

8 de Junho de 2022, 10:00
Information Systems Journal, Volume 32, Issue 4, July 2022.
✇ Information Systems Journal

Managing paradoxes in bi‐modal information technology functions: A multi‐case study

Por Jonas Toutaoui, Alexander Benlian, Thomas Hess — 24 de Maio de 2022, 07:30

Abstract

Leveraging digital technologies is a major concern for companies and has significant implications for their information technology (IT) functions. In many cases, a bi-modal IT function is established: a ‘traditional IT’ mode focusing on the stability and exploitation of existing IT resources and an ‘agile IT’ mode focusing on exploring new technologies. Whereas previous research has predominantly taken an organisational-level view of bi-modal IT by treating it as a single, aggregated entity, we provide a micro-foundations perspective on the intricate and paradoxical interrelationships between the two IT modes. Based on a multi-case study with companies from different industries and of varying sizes, we uncover nine core tensions between traditional IT and agile IT as manifestations of five underlying paradoxes. We also identify corresponding management practices to address these tensions and paradoxes. Our study contributes to Information Systems research by disaggregating bi-modal IT and capturing the tensions and their underlying paradoxes at the organisational and individual levels that bi-modal IT entails. By highlighting the intricate interdependencies between the traditional and agile IT modes, we show that bi-modal IT can be messier and more contested than previously anticipated. For practitioners, our study offers an overview of paradoxes and tensions that may arise in bi-modal IT settings and provides suggestions on how to manage them.

✇ Information Systems Journal

Algorithms as co‐workers: Human algorithm role interactions in algorithmic work

Por Monideepa Tarafdar, Xinru Page, Marco Marabelli — 7 de Maio de 2022, 11:16

Abstract

In algorithmic work, algorithms execute operational and management tasks such as work allocation, task tracking and performance evaluation. Humans and algorithms interact with one another to accomplish work so that the algorithm takes on the role of a co-worker. Human–algorithm interactions are characterised by problematic issues such as absence of mutually co-constructed dialogue, lack of transparency regarding how algorithmic outputs are generated, and difficulty of over-riding algorithmic directive – conditions that create lack of clarity for the human worker. This article examines human–algorithm role interactions in algorithmic work. Drawing on the theoretical framing of organisational roles, we theorise on the algorithm as role sender and the human as the role taker. We explain how the algorithm is a multi-role sender with entangled roles, while the human as role taker experiences algorithm-driven role conflict and role ambiguity. Further, while the algorithm records all of the human's task actions, it is ignorant of the human's cognitive reactions – it undergoes what we conceptualise as ‘broken loop learning’. The empirical context of our study is algorithm-driven taxi driving (in the United States) exemplified by companies such as Uber. We draw from data that include interviews with 15 Uber drivers, a netnographic study of 1700 discussion threads among Uber drivers from two popular online forums, and analysis of Uber's web pages. Implications for IS scholarship, practice and policy are discussed.

✇ Information Systems Journal

The strategic options of fintech platforms: An overview and research agenda

Por Evelyn Ng, Barney Tan, Yuan Sun, Tian Meng — 29 de Abril de 2022, 12:36

Abstract

The failure rate of fintech platforms is disproportionately high, which may be because (1) there is a lack of published knowledge on the appropriate strategies to adopt and/or (2) the traditional prescriptions for strategy may be less relevant in the context of fintech platforms. To ascertain either or both of these possibilities, we conducted a comprehensive review of the fintech literature and found that not only is there a relative paucity of research on Fintech Strategies, but there are also important limitations associated with the existing works. To address these limitations, we first identified the unique characteristics of fintech platforms and the strategic implications of those characteristics. Next, we adapted a framework made up of six conventional core logics of strategy and juxtaposed the prescriptions of those logics with the unique characteristics identified. Finally, we constructed a research agenda consisting of a number of open questions based on our analysis to provide directions for future research in this area. The agenda suggests that fintech platform strategies have to account for competing institutional logics stemming from the platforms' dual identity and the tensions between conforming for legitimacy and differentiating for competitive advantage. There is also a need to account for an exceptionally dynamic and unpredictable regulatory landscape, as well as the responses and competitive actions of influential market incumbents.

✇ Information Systems Journal

Replication of design theories: Reflections on function, outcome, and impact

Por Alfred Benedikt Brendel, Jan Muntermann — 21 de Abril de 2022, 12:14

Abstract

The replication of existing research studies and theories is considered a foundational pillar of knowledge accumulation and an important instrument of discourse across research disciplines. Although replication has a long tradition in natural and behavioural science research, the design science research (DSR) community is yet to adopt it, especially the replication of design theories. However, it is unclear how the DSR community could benefit from the replication of design theories. Similarly, the goal of design theories is to obtain utility instead of truth raises questions regarding the transferability of replication into the DSR domain. Against this background, this study reflects on the function, outcome, and impact of replications, to understand whether the replication of design theories is possible and necessary. The study proposes that replication can be an important catalyst for reuse and knowledge accumulation in DSR because it provides evidence on the boundaries of design theory. Specifically, replication can increase or decrease the level of confidence and projectability associated with design theory.

✇ Information Systems Journal

The multidimensional nature of privacy risks: Conceptualisation, measurement and implications for digital services

Por Sabrina Karwatzki, Manuel Trenz, Daniel Veit — 19 de Abril de 2022, 16:47

Abstract

While today consumers benefit from personalised service offerings, they are also understandably concerned about the privacy risks generated by disclosing their personal information online. We know that such perceived risks in general shape behaviour, but we know little about what specific privacy risks obstruct the use of digital services, making it difficult to implement technologies that could mitigate these risks. Based on qualitative and quantitative studies involving over 1000 participants, we conceptualise and quantify a multidimensional perspective on privacy risks consisting of physical, social, resource-related, psychological, prosecution-related, career-related and freedom-related privacy risks. Our results explicate the prospects of distinguishing privacy risk dimensions by demonstrating how they are differently pronounced across contexts and how technology designs can be tailored to assuage them. Thus, our findings improve the understanding of context and service-specific privacy risks, helping managers to adjust their digital offerings to mitigate users' privacy risk perceptions.

✇ Information Systems Journal

Issue Information

12 de Abril de 2022, 18:19
Information Systems Journal, Volume 32, Issue 3, May 2022.
✇ Information Systems Journal

Do scholarly journals have cultural values?

Por Robert M. Davison, Monideepa Tarafdar — 2 de Agosto de 2022, 15:58
Information Systems Journal, Volume 32, Issue 5, Page 927-931, September 2022.
✇ Information Systems Journal

Game affordance, gamer orientation, and in‐game purchases: A hedonic–instrumental framework

Por Le Wang, Yongqiang Sun, Xin (Robert) Luo — 1 de Abril de 2022, 07:04

Abstract

Despite extensive research on user behaviours in free-to-play games, what motivates users to purchase in-game items is still not well understood. We classify game affordances, gamer orientations, and in-game items into two dimensions according to the instrumental–hedonic dichotomy. Utilising the affordance theory, we propose that the fit between game affordances and gamer orientation determines game identification, whereas the fit between game identification and gamer orientations determines in-game purchases. We test the proposed model using a two-wave longitudinal survey. The results suggest that instrumental gamer orientation strengthens the relationship between instrumental game affordances and game identification as well as the relationship between game identification and instrumental in-game purchase. A hedonic gamer orientation strengthens the relationship between hedonic game affordances and game identification as well as the relationship between game identification and hedonic in-game purchases. This paper identifies different types of game affordances and gamer orientations and examines the interactions between the two, advancing the theoretical understanding of proactive behaviours in free-to-play games.

✇ Information Systems Journal

Comparing low sensory enabling (LSE) and high sensory enabling (HSE) virtual product presentation modes in e‐commerce

Por Arno Kinzinger, Winfried Steiner, Markus Tatzgern, Christine Vallaster — 14 de Março de 2022, 06:43

Abstract

Online shops have become increasingly interactive, using different technologies to create virtual experiences that attempt to simulate a realistic product experience. We explore the impact of high sensory enabling (HSE) virtual product presentation modes using state-of-the-art virtual reality (VR) technology that allows consumers to imitate natural movement and interactions via head-mounted displays (HMD) and dual hand VR controllers. This will compare the HSE virtual product presentation mode with a typical low sensory enabling (LSE) virtual product presentation mode that utilises conventional computer screens, along with mouse and keyboard inputs, on a desktop computer. For the HSE virtual product presentation mode, the results show significantly higher values for the studied variables, including presence, perceived diagnosticity, attitude towards product, and purchase intention. Shopping frequency has a moderating effect on the significant differences of presence between presentation modes. Our research contributes to theory by building on attitude theory, cue summation theory, as well as repetitive learning and memory to explore and explain the effects of HSE virtual product presentation modes on the constructs considered. For managers and industry leaders, this study identifies the importance of using state-of-the-art technology when creating HSE virtual experiences for their products.

✇ Information Systems Journal

Familiarity with digital twin totality: Exploring the relation and perception of affordances through a Heideggerian perspective

Por Karen S. Osmundsen, Christian Meske, Devinder Thapa — 9 de Março de 2022, 01:03

Abstract

The concept of affordances has become central in information systems literature. However, existing perspectives fall short in providing details on the relational aspect of affordances, which can influence actors' perception of them. To increase granularity and specificity in this regard, researchers have suggested that it be supplemented with other concepts or theories. In this article, we argue that the Heideggerian concepts of ‘familiarity’ and ‘referential totality’ are well suited for increasing our understanding of the relational aspects of affordances in information systems research. To explore this idea, we conducted a case study of a project concerning the development of a digital twin (i.e., digital representation of a physical asset) in the Norwegian grid sector. We found that users' familiarity with the digital twin totality enabled them to perceive digital twin affordances, and that without this familiarity, affordances remained latent for the users. Through our study, we offer a nuanced perspective on the relational aspect of affordance perception, contributing to affordance theory in that regard. Further, we contribute to practice and information systems research by providing valuable insights into how digital twins are understood and applied in practice.

✇ Information Systems Journal

Responsible innovation with digital platforms: Cases in India and Canada

Por Suchit Ahuja, Yolande E. Chan, Rashmi Krishnamurthy — 2 de Março de 2022, 17:49

Abstract

Marginalized communities globally encounter grand challenges such as lack of access to education, healthcare, and sustained livelihoods. Several initiatives to address these complex, global problems have resulted in fragmented solutions. Recognizing this, there have been several calls for the study of responsible innovation (RI) to address grand challenges. Digital platforms such as AirBnB, Uber and so forth have now become commonplace and are known to generate economic value but also face criticism for being exploitative and exclusive. Only a handful of studies show how similar platforms can innovate responsibly to serve marginalized communities by generating simultaneous economic and social value. To address this gap, our study examines the cases of two platforms that orchestrated ecosystems consisting of individuals from marginalized communities, government agencies, and other entities to provide physical, digital and societal solutions based on principles of RI. We contribute to the RI and IS literatures to show how RI solutions can be fostered through digital platforms to address grand challenges. The article provides empirical evidence of all four dimensions of the RI framework—anticipation, reflexivity, inclusion, and responsiveness - and their operationalization through digital platforms. This research lays the foundation for future studies at the intersection of RI and digital platforms literature. The study also provides practice insights on developing digital platform solutions for marginalized communities to address grand challenges and is useful to policymakers to formulate appropriate interventions. It pushes the theoretical and practice boundaries of our understanding of RI and digital platforms.

✇ Information Systems Journal

Investigating information and communication technology‐enabled national development as a multi‐level social process

Por Luthfi Ramadani, Christoph F. Breidbach, Sherah Kurnia — 24 de Fevereiro de 2022, 06:19

Abstract

Are centralised or decentralised strategies more suitable to address a developing nation's socio-economic challenges through information and communication technology (ICT)? We respond to this long-standing question by conceptualising ICT-enabled national development as a multi-level social process and by drawing on empirical findings from a natural experiment set in the context of health information system projects in Indonesia. Our study demonstrates that successful ICT-enabled national development is not contingent on pursuing one strategy or the other but on how micro-level actors interpret, and subsequently respond to, these strategies and the local changes they trigger. Our findings indicate that centralisation and decentralisation are complementary rather than competing strategies to ICT-enabled national development because, if integrated into a hybrid strategy, decentralisation enables local communities to achieve national development outcomes commonly attributed to centralisation. As such, our work provides empirical evidence, explanations and new theoretical insight into the wider ‘centralisation versus decentralisation’ debate, while also outlining avenues for future research and guidelines for policymakers.

✇ Information Systems Journal

Contextualising digital innovation in today's China: Local practices and global contributions

Por Liang Li, Carol Hsu, Ji‐Ye Mao, Wei Zhang — 12 de Abril de 2022, 18:19
Information Systems Journal, Volume 32, Issue 3, Page 623-629, May 2022.
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