Login
Control is necessary for aligning the actions of management (i.e., controllers) and subordinates (i.e., controlees) around common goals. The enactment of control often fails in practice; however, as controlee perceptions may not match those of controllers, leading to a myriad of possible outcomes. Through an interpretive case study of two inter-organisational IT projects, we reveal how controlees' appraisals and responses to controls are context-dependent and play out across multiple levels (e.g., personal, professional, project and organisational contexts). We build on a coping perspective of IS controls to theorise the ‘coping strategies’ that controlees pursued relevant to these contexts and the ‘coping routes’ followed when combining different consecutive coping strategies. We find the process need not end with the selection of a single strategy but can potentially continue as both the controller and controlees make ongoing readjustments. While Behavioural Control Theory traditionally assumes the presence of a single control hierarchy, interorganisational IT projects are multi-level entities that amalgamate different structures and cultures. Our study moves beyond the existing assumptions of Behavioural Control Theory to discuss how a controller's choice of activities shapes the salience of different contexts in controlee appraisals.
When presented with the latest statistics on global warming, it becomes evident that ecological sustainability will be equally important as economic sustainability for companies. A new wave of start-ups shows that ecological sustainability can be integral to a business model (BM) without compromising economic success. Like start-ups that designed their BMs to be ecologically and economically sustainable, incumbents also need to undergo two fundamental transformations in parallel: digital and sustainable BM transformation. While each transformation alone is considered demanding, we examined 31 start-ups to develop a taxonomy of digital sustainable BMs to understand how companies can master these complementary challenges and provide guidelines on achieving ecological and economic sustainability by implementing digital BMs. We use this taxonomy to derive four distinct archetypes of how sustainability can be an integral part of the BM: Sustainable Software Solutions, Sustainable Product-Service Systems, Sustainability Intelligence, and Digital Sustainable Platforms. For each archetype, we reveal the role of digital technology in creating ecological BMs and how these BMs create sustainable value from an ecological, economic, and technological perspective. Therefore, we go beyond using digital technology to optimise production or logistics or enable remote work and implement sustainability as an integral part of the core logic of the organisation and its identity. For practice, our strategy guidelines contribute to creating a sustainable reality based on digital technology implemented in the BMs.
Workarounds are goal-driven deviations from the standard operating procedures performed to overcome obstacles constraining day-to-day work. Despite starting as temporary fixes, they can become established across an organisation and trigger the innovation of processes and IT artefacts that can resolve misfits permanently. Although prior research has elicited antecedents and types of workarounds, it is not known how workarounds diffuse in an organisation and, thereby, innovating co-workers' activities, IT artefacts, and organisational structures. The results of our multiple two-year case study provide unique empirical insights into the diffusion of workarounds and how they can act as generative mechanisms for bottom-up process innovation.
Digital platform ecosystems increasingly dominate the enterprise software domain, and the persistence of platforms depends on the sustained engagement of complementors. However, there is a limited understanding of its antecedents, complementors' evaluation of antecedents and the manifestations and dynamic changes of complementors' engagement. Therefore, we investigate complementors' engagement within platform ecosystems over time. We draw on actor and stakeholder engagement from service research to conceptualise complementor engagement (CE) and create an integrated empirical understanding of CE and its dynamics in digital platform ecosystems. Our embedded case study builds on 30 interviews with complementors in Anubis and Osiris enterprise software platform ecosystems. Inductive data analysis reveals five CE antecedents: platform resources and rules, platform value proposition, platform agents, customer needs and other complementors' value propositions. The antecedents are associated with three CE behaviours: generating, networking and synchronising. Further analysis of CE over time resulted in 26 different sequences representing stable and changing engagement trajectories, the latter comprising selective, growing and abating engagement as subcategories. We show how complementors' evaluations of antecedents lead to behaviour changes, providing a novel perspective on the dynamics underlying CE. Finally, we link complementors' evaluation outcomes to their (dis)satisfaction, contributing to the discussion on what drives and impedes CE. The findings implicate the debate on dynamic platform governance and inform platform owners about using cooperative and competitive approaches in the short and long term.
Given the multifaceted nature of digital phenomena, theorising has shifted from the correlational view toward the configurational approach, which embraces equifinality and seeks to identify conjunctural causal conditions culminating in a given outcome. Despite growing scholarly interest in the configurational approach, little is known about how moderation functions in conjunctural causation. Although there is a growing urgency for elucidating the boundary conditions of conjunctural causation to bolster the precision of theoretical explanations, a systematic approach to theorising, identifying, and interpreting moderation in configurational theories is missing. To bridge this knowledge gap, we first establish the theoretical grounding for moderation in the configurational approach. We then articulate the theoretical mechanism underlying how the interdependence of causal factors in a causal recipe is altered by the presence of a moderator. We also offer guidance on how to validate and interpret moderation in the configurational approach based on Qualitative Comparative Analysis (QCA). We conduct an illustrative study in the context of technostress to showcase the utility of our proposed guidelines and their value in aiding theory development. Our study hence contributes to extant literature by attesting to the significance of moderation in the configurational approach and offering recommendations for theorising such moderations. Insights from this study can be harnessed to guide future theory development by identifying and validating moderated configurational relationships, which in turn can further enhance our understanding of nuances in multifaceted digital phenomena.
The influence of physicians' knowledge sharing on patient satisfaction in online medical consultations (OMCs) has received extensive attention in recent years. However, patient gratitude in OMCs, another crucial outcome for physicians' knowledge sharing, has largely been overlooked. To address this gap, this study attempts to distinguish patient satisfaction from gratitude in OMCs and elucidate the relationship between the sharing process and outcomes. Drawing on the affect theory of social exchange, this study proposes a model that investigates the relative effects of physicians' informational and emotional support during the knowledge-sharing process on patient satisfaction and gratitude, as well as the contingent roles of physicians' professional seniority and patients' disease severity. The research model is tested by using data from a well-known online health platform in China. The results indicate that patient gratitude is associated with a more favourable service evaluation than satisfaction in OMCs. Physicians' informational support has a greater effect on patient satisfaction than emotional support, while emotional support has a greater effect on patient gratitude than informational support. Moreover, professional seniority and disease severity positively and negatively moderate the relationship between emotional support and patient gratitude, respectively. A survey-based experiment is also adopted to validate the research model with self-reported perceptual measures. This study contributes to the literature on patient gratitude, online healthcare service evaluation, knowledge sharing, and the affect theory of social exchange.
To improve organisational safety and enhance security efficiency, organisations seek to establish a culture of security that provides a foundation for how employees should approach security. There are several frameworks and models that provide a set of requirements for forming security cultures; however, for many organisations, the requirements of the frameworks are difficult to meet, if not impossible. In this research, we take a different perspective and focus on the core underlying competencies that high-reliability organisations (HROs) have shown to be effective in achieving levels of risk tolerance consistent with the goals of a security culture. In doing so we draw on high-reliability theory to develop a Security Culture Model that explains how a firm's supportive and practical competencies form its organisational security culture. To refine and test the model, we conducted a developmental mixed-method study using interviews and survey data with professional managers involved in the information security (InfoSec) programs within their respective HROs. Our findings emphasise the importance of an organisation's supportive and practical competencies for developing a culture of security. Our results suggest that organisations' security cultures are a product of their InfoSec practices and that organisational mindfulness, top management involvement and organisational structure are key to the development of those practices.
In recent years, the proliferation of self-established and third-party online tourism platforms has impacted the visitor economy and social welfare sustainably. Tourism enterprises face the key decision of whether to join third-party platforms or sell tourism services/products directly to consumers. Some researchers have addressed issues about online tourism platforms, but none analyse the internal mechanism and operational management, or the impact of the online tourism platform on sustainable economic growth and social welfare. To fill this gap, we establish an analytical model to explore the optimal tourism marketing and operational management of online tourism platforms for non-profit tourist attractions and for-profit tourism enterprises, which can help guide the decisions of managers. We construct a game-theoretical model in which competing tourism attractions can choose only solo or dual online tourism platform promotion. When competition on a third-party platform is intense, for-profit tourism enterprises benefit from dual platforms. We further illustrate that with high competition, non-profit tourist attractions provide higher social welfare when offering tourism products/services on both self-established and third-party tourism channels. However, with lower competition, third-party tourism platforms harm social welfare if the tourism service/product quality is extremely high or low. Under a decentralised structure, we find that related tourism enterprises prefer to follow and collaborate with their tourist attractions' channel selection when competition in the third-party platform is not fierce. This result indicates that a third-party tourism platform improves the visitor economy and social welfare if the tourist attraction collaborates with its tourism-related enterprises through the online tourism platform.
This paper addresses how weak and strong signals affect venture capital funding acquired by digital startups at their early stage in various industries of China. We also articulate the interaction mechanism of these strong and weak signals by demonstrating their complementary or substitutive effects in alleviating information asymmetry on startup quality, which can help digital startups secure venture capital financing. Drawing on signalling theory and institutional legitimacy theory, we introduce application (app) downloads as a novel strong signal that can reduce market legitimacy concerns, and previous-round venture capitalist reputation as a traditional strong signal that mitigates regulatory legitimacy concerns. We treat founders' startup and IT experience as weak signals, as they provide rhetorical and indirect information indicating a startup's potential to establish regulatory and market legitimacy. The study empirically investigates our hypotheses using data of 163 digital startups in various industries of China. Results confirm the positive relationships between strong signals and venture capital funding secured by a digital startup. Furthermore, signals of similar strength are found to complement each other's effects in certain situations, while strong signals can reduce the effects of weak signals on a digital startup's financing performance under specific conditions that create these mixed effects. Implications for digital startup research and practice as well as limitations and suggestions for future research are discussed.
Work is increasingly being organised via online platforms outside guiding organisational structures. Instead of having colleagues at work, crowd workers connect in online communities. We investigate how crowd workers build professional holding environments in online communities to compensate for the lack of organisational structures and we consider how they craft their crowd work activities to enhance their work experience and reduce its long-term precarity. Following a qualitative research design, this paper uses 675 forum interactions collected across six online communities. Based on our findings, we propose the concept of professional holding environments and provide a model for building such holding environments and job crafting in online communities. We thereby expand previous research on holding environments comprised of family members and friends by revealing the impact of professional online communities and their role in professionalisation and crafting supportive social structures in online crowd work.
Big Tech companies such as Alphabet (Google), Apple, Meta (Facebook), Alibaba, and Tencent have repeatedly demonstrated their capability to integrate multiple digital platforms successfully. However, the grasp of how multi-platform integration strategies are articulated and the potential benefits they bring forth remains limited. Previous research has predominantly focused on launch, growth, and competition strategies for single platforms, prompting us to develop a typology of four multi-platform integration strategies: collection, consolidation, symbiosis, and assemblage. For each strategy, we examine what complementarities are generated and provide real-world examples. Subsequently, we delve into a discussion of the limitations and implications associated with the integration of multiple digital platforms. We conclude by proposing avenues for future research on multi-platform integration strategies.
We explore if misinformation from political elites (i.e., members of the US Congress) and extreme partisan information from media outlets generate greater engagement than accurate information and non-extreme partisan information. We also investigate how exposure to these information types leads to negative emotions (e.g., anger) in individuals and its association with attitude polarisation. To this end, we analysed fact-checked tweets from political elites, tweets from media outlets and replies to those tweets. Together, these tweets received more than 100 000 replies and were shared more than two million times. We also conducted two online experiments. Our field studies reveal that misinformation and extreme partisan information are associated with higher levels of negative emotions and greater engagement than accurate information and non-extreme partisan information. Our data also show that—while negative emotions in response to extreme partisan information are higher among social media users at the ideological extreme than those at the ideological centre—there is no difference in the two groups' level of negative emotions in response to misinformation. The online experiments demonstrate that exposure to misinformation and extreme partisan information elicits stronger negative emotions than exposure to accurate information and non-extreme partisan information. These negative emotions, in turn, contribute to attitude polarisation. Our work makes practical and theoretical contributions concerning social media information sharing, negativity and political polarisation. We also provide future research avenues with associated research questions.
Simultaneous exploration and exploitation (i.e., exploration–exploitation) can help a firm address short-term environmental requirements and ensure long-term environmental viability. Exploration–exploitation, however, challenges organisational practices because they compete for resources and time. While business analytics (BA) offers the potential to overcome these challenges, research to date offers very limited insights into how BA capabilities interact with ambidextrous capabilities to realise environmental value. We address this issue by conducting a comparative case study at a bank and at a real-estate trust through the theoretical lens of dynamic capabilities. We develop a process model to explain how BA powers ambidextrous practices to achieve sustainability outcomes over time. We uncover two mechanisms: a BA-powered context shaping mechanism by which BA powers contextual ambidexterity at the employee level using data availability, timeliness, and analytics culture; and a BA-powered resource linking mechanism by which BA powers structural ambidexterity at intra- and inter-organisational levels using holistic insights and analytics leadership. Our model highlights the contextual factors that condition the extent to which a firm moves along the continuum of exploration–exploitation. We also define a new dimension of sustainability outcomes which we label eco-awareness to explain how BA shapes employees' environmental alertness and enables the paradigm shift in an organisation's sustainability mindset.
An increasing number of companies have implemented digital platforms to attract complementors who create innovations on the platform. Establishing such digital platforms is a challenge for incumbent companies because they lack related experience and capabilities. In particular, boundary resources that are the interface between the platform and complementors need to be well-designed to attract complementors and keep them engaged. We propose that lead complementor involvement helps incumbent companies to improve the design of the platform boundary resources. In a multi-year action research study, we established lead complementor involvement in the boundary resource design of a digital platform for automotive onboard apps at the BMW Group and evaluated how boundary resources improved. Along three episodes, we illustrate that lead complementor involvement was effective and we summarise our findings in four propositions: (1) lead complementor involvement facilitates platform emergence for incumbent companies by enhancing boundary resource design, (2) lead complementor involvement is more efficient in higher platform layers, (3) lead complementor involvement is facilitated by an increase of intensity and frequency of interactions between complementors and platform owner and (4) establishing a complementor community helps to continuously identify opportunities for lead complementor involvement. We contribute to the information systems literature on platform emergence and design by focusing on the process of designing boundary resources and by considering the heterogeneity of complementors. Furthermore, we contextualise the concept of lead user involvement in the domain of digital platforms and compare and contrast lead complementors and lead users.
Online extremism remains a persistent problem despite the best efforts of governments, tech companies and civil society. Digital technologies can induce group polarization to promote extremism and cause substantial changes to extremism (e.g., create new forms of extremism, types of threats or radicalization approaches). Current methods to counter extremism induce undesirable side-effects (e.g., ostracize minorities, inadvertently promote extremism) or do not leverage the full potential of digital technologies. Extremism experts recognize the need for researchers from other disciplines, like information systems, to contribute their technical expertise for understanding and countering online extremism. This article aims to introduce the field of information systems to the issue of online extremism. Information systems scholars address technology-related societal issues from a sociotechnical perspective. The sociotechnical perspective describes systems through a series of interactions between social (structure, people) and technical components (physical system, task). We apply the sociotechnical perspective to (1) summarize the current state-of-the-art knowledge of 222 articles in a systematic multi-disciplinary literature review and (2) propose specific research questions that address two questions (How do digital technologies augment extremism? How can we successfully counter online extremism?).
As global disruptions escalate, digital resilience (DR)—the capacity to anticipate, absorb, and adapt to external shocks by leveraging Information Systems (IS)—has become crucial for individuals and organisations confronting and managing unprecedented crises. This research advances understanding on how to develop DR, drawing on insights from an Action Design Research (ADR) study conducted during the COVID-19 pandemic. Our research explores a particular facet of DR: the capacity to manage exogenous shocks through the design of new IS solutions. We introduce the ADAPT framework, comprising five key enablers—Agility, Designation, Alignment, Participation, and Trust—recommended to support design teams developing IS solutions during and for crises. Our ADR project, which resulted in the creation of a telemonitoring system used by over 115 frontline healthcare workers to monitor the symptoms of more than 1000 COVID-19 patients, demonstrates the instrumental role these five enablers play in supporting a crisis-propelled IS design process that is urgent, resource-limited, and multi-partite. By presenting new design process knowledge and practical recommendations that guide crisis-driven IS design, we aim to equip design teams with the understanding they need to effectively navigate similar challenges in the future. We also hope to inspire and support IS researchers to apply their expertise in the design, deployment, and use of IS solutions to contribute to crisis-driven design endeavours that tackle the pressing and urgent challenges of our time.
To motivate visitors to engage with websites, e-tailers widely employ monetary rewards (e.g., vouchers, discounts) in their website designs. With advances in user interface technologies, many e-tailers have started to offer gamified monetary reward designs (MRDs), which require visitors to earn the monetary reward by playing a game, rather than simply claiming the reward. However, little is known about whether and why gamified MRDs engage visitors compared to their non-gamified counterpart. Even less is known about the effectiveness of gamified MRDs when providing certain or chance-based rewards, in that visitors do or do not know what reward they will gain for successfully performing in the game. Drawing on cognitive evaluation theory, we investigate gamified MRDs with certain or chance-based rewards and contrast them to non-gamified MRDs with certain rewards in user registration systems. Our results from a multi-method approach encompassing the complementary features of a randomised field experiment (N = 651) and a randomised online experiment (N = 330) demonstrate differential effects of the three investigated MRDs on user registration. Visitors encountering either type of gamified MRD are more likely to register than those encountering a non-gamified MRD. Moreover, gamified MRDs with chance-based rewards have the highest likelihood of user registrations. We also show that MRDs have distinct indirect effects on user registration via anticipated experiences of competence and sensation. Overall, the paper offers theoretical insights and practical guidance on how and why gamified MRDs are effective for e-tailers.
With this research opinion article, we aim to contribute to the ongoing conversation concerning diversity, equity and inclusion (DEI) within the IS community. Following Windeler et al.'s (2020) research on perceptions of DEI among members of the Association for Information Systems (AIS), we focus on how conferences should be convened in the post-COVID-19 era to maximise inclusivity. What are the benefits, challenges and implications of holding online and hybrid conferences? Informed by feedback from a survey involving IS scholars in the Global South and from a wide array of AIS senior scholars and conference leaders, we identify several challenges and opportunities of online and hybrid conferences (or, more generally, conferences allowing remote access) for the IS community. We weigh these tradeoffs and implications for DEI and provide reflections to generate constructive discussion on the future of AIS conferences.
Managers who oversee cybersecurity policies commonly rely on managerial encouragement (e.g., rewards) and employee characteristics (e.g., attitude) to drive compliant behaviour. However, whereas some cybersecurity initiatives are perceived as reasonable by employees, others are viewed as a ‘waste of time’. This research introduces employee judgements of cybersecurity legitimacy as a new angle for understanding employee compliance with cybersecurity policies over time. Drawing on theory from the organisational legitimacy and cybersecurity literature, we conduct a three-wave survey of 529 employees and find that, for each separate wave, negative legitimacy judgements mediate the relationship between management support and compliance, as well as between cybersecurity inconvenience and compliance. Our results provide support for cybersecurity legitimacy as an important influence on employee compliance with cybersecurity initiatives. This is significant because it highlights to managers the importance of not simply expecting compliant employee behaviour to follow from the introduction of cybersecurity initiatives, but that employees need to be convinced that the initiatives are fair and reasonable. Interestingly, we did not find sufficient support for our expectation that the increased likelihood of a cybersecurity incident will moderate the legitimacy-policy compliance relationship. This result suggests that the legitimacy perceptions of employees are unyielding to differences in the risk characteristics of the cybersecurity incidents facing organisations.
Noticias em eLiteracias 